Can We Talk? by Roberta Chinsky Matuson

Can We Talk?

Seven Principles for Managing Difficult Conversations at Work

Roberta Chinsky Matuson

Kogan Page · Print & ebook · September 28, 2021

WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work?

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Who it’s for
Executives and team leaders managing difficult workplace conversations
Themes
Difficult workplace conversations, Effective communication, Conflict management
Genres
Business Communication, Conflict Resolution, Negotiating

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About this book

WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk?

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outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

Who it’s for

  • Executives and team leaders managing difficult workplace conversations
  • Readers seeking guidance and scripts for challenging workplace discussions

Where it sits

Negotiating55%
Business Communication41%
Conflict Resolution36%

Percentages are BookFrontier’s reading of the book.

Publisher categories

  • Business Communication
  • Meetings & Presentations
  • Leadership
  • Nonprofit Leadership
Show all 7 publisher categories
  • Workplace Culture
  • Women in Business
  • Conflict Resolution
Authors
Roberta Chinsky Matuson
Publisher
Kogan Page
Published
September 28, 2021
Format
Print & ebook
Theme
Difficult workplace conversations · Effective communication · Conflict management
Reading lane
Business Communication