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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless by Jeffrey Gitomer

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Jeffrey Gitomer

Bard Press · Print & ebook · June 12, 1998

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

LeadershipSales & SellingCustomer Relationspersonal development
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Who it’s for
Jeffrey Gitomer focuses on turning satisfied customers into loyal ones who return and recommend you.
Genres
Customer Relations, Sales & Selling, Leadership
Published
Bard Press, June 12, 1998

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Start with three books, and this one can be the first.

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About this book

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Beyond Satisfaction

Jeffrey Gitomer focuses on turning satisfied customers into loyal ones who return and recommend you.

Come here for

  • The shift from customer satisfaction to lasting loyalty
  • A practical sales-minded take on keeping customers close

Expect

  • Straightforward guidance rooted in sales and customer relations
  • A practical, upbeat approach to earning repeat business

Where it sits

Customer Relations65%
Sales & Selling59%
Leadership36%

Percentages are BookFrontier’s reading of the book.

Publisher categories

  • Customer Relations
Authors
Jeffrey Gitomer
Publisher
Bard Press
Published
June 12, 1998
Format
Print & ebook
Reading lane
Customer Relations