Customer Relations

Successful Direct Marketing Methods

Bob Stone, Ron Jacobs

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Merlino

Excellence Wins

Horst Schulze, Dean Merrill

The New Successful Large Account Management

Robert B. Miller, Stephen E. Heiman

Flip the Funnel

Joseph Jaffe

Unreasonable Hospitality

Will Guidara

B2b Customer Experience

Paul Hague, Nicholas Hague

Remarkable Service

The Culinary Institute of America (CIA), Culinary Institute of America

Customer Success

Nick Mehta, Dan Steinman

Sales EQ

Jeb Blount, Anthony Iannarino

Pick Up the Phone and Sell

Alex Goldfayn

Follow Up and Close the Sale: Make Easy (and Effective) Follow-up Your Winning Habit

Jeff Shore

Account-based Growth

Bev Burgess, Tim Shercliff

Unreceptive

Tom Stanfill, Tom Parks

Building a Storybrand 2.0

Donald Miller

Let's Get Real or Let's Not Play

Mahan Khalsa, Randy Illig

The Referral Engine

John Jantsch

The Effortless Experience

Matthew Dixon, Nick Toman

The Marketing Gurus

The Editors at Soundview Executive Book, Chris Murray

Fighting Churn With Data

Carl S. Gold

The New Model of Selling

Jerry Acuff, Jeremy Miner

Outgrow

Alex Goldfayn

No B.s. Guide to Successful Marketing Automation

Dan S. Kennedy, Parthiv Shah - with

Strikingly Different Selling

Dale Merrill, Scott Savage

Exceptional Experiences

Neen James

Inside the Magic Kingdom

Tom Connellan

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Jeffrey Gitomer

Superfans

Pat Flynn