
Human-centered Marketing
How to Connect With Audiences in the Age of AI
Kogan Page · Print & ebook · May 3, 2025
With the rise of AI, excess of distribution channels, and focus on tracking every touchpoint in order to drive revenue, consumer trust is at an all-time low.To restore trust, brands need to create delightful, seamless, and impactful journeys to connect with the humans behind the screen.
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- Who it’s for
- Three frameworks help marketers connect with audiences through journeys, community, and practical strategy shifts.
- Genres
- Marketing, Internet Marketing, Social Media & Online Life
- Published
- Kogan Page, May 3, 2025
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For younger readers: Future Tense, What Is Artificial Intelligence?
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Start with this bookAbout this book
With the rise of AI, excess of distribution channels, and focus on tracking every touchpoint in order to drive revenue, consumer trust is at an all-time low.To restore trust, brands need to create delightful, seamless, and impactful journeys to connect with the humans behind the screen. Human-Centered Marketingintroduces three frameworks to help mid-senior-level marketers find, connect with, and convert audiences.
Continue reading
The book helps you map an audience journey that behaves like a playground instead of a linear funnel, evolve the approach to social media to go beyond conversations and instead facilitate and engage with the community and build thought leaders, to build trust and move your audience into the future. Each chapter includes practical advice to help seasoned marketers shift their strategy and offers tactical implementation recommendations. All chapters include real-world examples from companies like Adobe, HubSpot, and Edelman to demonstrate that this shift from the standard playbook actually works.
Audience Journey
Three frameworks help marketers connect with audiences through journeys, community, and practical strategy shifts.
Come here for
- An audience journey mapped as a playground, not a linear funnel
- Social media guidance on community and thought leaders
Expect
- Practical advice and tactical implementation recommendations in each chapter
- Real-world examples from Adobe, HubSpot, and Edelman
Where it sits
| Marketing | 84% |
|---|---|
| Internet Marketing | 40% |
| Social Media & Online Life | 27% |
Percentages are BookFrontier’s reading of the book.
Publisher categories
- Marketing
- Computers
- Authors
- Ashley Faus, Jay Schwedelson
- Publisher
- Kogan Page
- Published
- May 3, 2025
- Format
- Print & ebook
- Reading lane
- Marketing