Human-centered Marketing by Ashley Faus

Human-centered Marketing

How to Connect With Audiences in the Age of AI

Ashley Faus, Jay Schwedelson

Kogan Page · Print & ebook · May 3, 2025

With the rise of AI, excess of distribution channels, and focus on tracking every touchpoint in order to drive revenue, consumer trust is at an all-time low.To restore trust, brands need to create delightful, seamless, and impactful journeys to connect with the humans behind the screen.

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Who it’s for
Three frameworks help marketers connect with audiences through journeys, community, and practical strategy shifts.
Genres
Marketing, Internet Marketing, Social Media & Online Life
Published
Kogan Page, May 3, 2025

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About this book

With the rise of AI, excess of distribution channels, and focus on tracking every touchpoint in order to drive revenue, consumer trust is at an all-time low.To restore trust, brands need to create delightful, seamless, and impactful journeys to connect with the humans behind the screen. Human-Centered Marketingintroduces three frameworks to help mid-senior-level marketers find, connect with, and convert audiences.

Continue reading

The book helps you map an audience journey that behaves like a playground instead of a linear funnel, evolve the approach to social media to go beyond conversations and instead facilitate and engage with the community and build thought leaders, to build trust and move your audience into the future. Each chapter includes practical advice to help seasoned marketers shift their strategy and offers tactical implementation recommendations. All chapters include real-world examples from companies like Adobe, HubSpot, and Edelman to demonstrate that this shift from the standard playbook actually works.

Audience Journey

Three frameworks help marketers connect with audiences through journeys, community, and practical strategy shifts.

Come here for

  • An audience journey mapped as a playground, not a linear funnel
  • Social media guidance on community and thought leaders

Expect

  • Practical advice and tactical implementation recommendations in each chapter
  • Real-world examples from Adobe, HubSpot, and Edelman

Where it sits

Marketing84%
Internet Marketing40%
Social Media & Online Life27%

Percentages are BookFrontier’s reading of the book.

Publisher categories

  • Marketing
  • Computers
Authors
Ashley Faus, Jay Schwedelson
Publisher
Kogan Page
Published
May 3, 2025
Format
Print & ebook
Reading lane
Marketing